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FAQs Answer

Frequently Asked Questions (FAQs) - Warms Hoodies

 

For any additional inquiries, please don't hesitate to contact our customer support team.

What products does Warms Hoodies offer?

Warms Hoodies is an online store specializing in high-quality hoodies, sweatshirts, and jackets. Explore our collection to find a wide range of stylish and comfortable options for every season.

How can I place an order?

Ordering from Warms Hoodies is easy. Simply browse our website, select the desired items, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details to complete your purchase.

What payment methods are accepted?

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other trusted payment options. Your payment information is handled with the utmost security.

What is the shipping policy?

Warms Hoodies offers reliable and efficient shipping services. Our shipping details, including estimated delivery times and associated costs, can be found in the shipping policy. We strive to dispatch orders promptly to ensure you receive your items in a timely manner.

Can I track my order?

Yes, you can track your order through the provided tracking information. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to monitor the delivery status.

What is Warms Hoodies' return policy?

We want you to be satisfied with your purchase. If for any reason you are not happy with your order, please refer to our detailed return policy on the website. It outlines the steps to initiate a return and provides information on eligibility and timeframes.

Are there size charts available for the products?

Yes it will be available in product description in most products, to help you make the right size selection, we provide detailed size charts for our hoodies, sweatshirts, and jackets. Refer to these charts, available on each product page, to ensure a comfortable fit.

How do I contact customer support?

Our dedicated customer support team is ready to assist you. You can reach out to us through the "Contact Us" page on our website or send an email to info@warmshoodies.com. We aim to respond to inquiries promptly.

Are there any promotions or discounts available?

Stay updated on our latest promotions and discounts by subscribing to our newsletter. Additionally, check our website regularly for ongoing sales and special offers.

Is Warms Hoodies a secure website for online shopping?

Yes, Warms Hoodies prioritizes the security of your information. Our website employs industry-standard encryption and security measures to safeguard your personal and payment details.
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Processing Time

All orders undergo a 1 to 2 business day processing period. This time is essential for us to meticulously process and prepare your order for shipping.

Estimated Delivery Time

For orders within the USA, the expected delivery time is between 5 to 6 business days, This does not include the processing time. It is important to note that actual delivery times may vary from the projected estimates.

24-hour window Cancellation Policy

Customers have a 24-hour window to cancel their order. Should you wish to cancel your order, kindly contact us immediately to initiate the cancellation process.


30-Day Return Policy:
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility Criteria:
To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Ensure you have the receipt or proof of purchase.

Initiating a Return:
To start a return, contact us at info@warmshoodies.com. Please note that we will provide a free return label upon your return request.

Return Process:
If your return is accepted, we will send you a return shipping label and provide instructions on where to send the package. Returns without prior authorization will not be accepted.


Damages and Issues:
Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exceptions / Non-Returnable:
We do not accept returns for used products. Once a product has been used, it cannot be returned.

Exchanges:
The quickest way to get the desired item is to return the original. Once the return is accepted, provide us with details of the new item, and we will promptly send it to you. A return shipping label and instructions will be provided.


Refund process 

Upon receiving and inspecting your return, we will notify you of the approval status. If approved, you will be automatically refunded through your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

 

Contact Information

If you have any questions or concerns, please contact us at info@warmshoodies.com.

Thank you for choosing Warms hoodies. We look forward to serving you with excellence.

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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