Refund policy
30 days free return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
24-Hour to Cancel order Guarantee:
We will issue a full refund if you cancel your order within 24 hours of its placement.
Eligibility Criteria:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return:
To start a return, Feel free to contact us in our store using any of our various contact methods, Please note that we will send you a Free return shipping label and provide instructions on where to send the package. Returns without prior authorization will not be accepted.
If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@warmshoodies.com. Or any contact methods in our store.
Cancellation Window:
You have a 24-hour window from the time of placing your order to request a cancellation. If you change your mind or encounter unforeseen circumstances within this period, you are eligible to cancel your order and receive a full refund.
How to Cancel:
Initiating a cancellation is simple. contact us in our store using any of our various contact methods in the store, by providing the order number. We will promptly cancel your order and issue a full refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for used products. Once a product has been used, it cannot be returned.
Exchanges
We offer direct exchanges for greater customer convenience, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Timeframe:
Upon receiving and inspecting your return, we will notify you of the approval status. If approved, an automatic refund will be initiated to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exceeding 15 Business Days:
If more than 15 business days have passed since we approved your return, kindly contact us immediately.
We appreciate your understanding and cooperation in our refund process and we are dedicated to providing a seamless and transparent experience for our valued customers.
Contact Information:
If you have any further questions or concerns regarding our refund policy, please feel free to reach out to us at info@warmshoodies.com.